Does Kindness Build Retention and Employee Engagement?


michael-scott

If you feel that your boss is kind, chances are you look forward
to going to work every day, you’re more likely to put in a little
extra effort, and you might even delay that search for a new job. But
if you work for a boss who is a bully, all bets are off. That’s
according to a new survey conducted by American Management Association
(AMA) that examines how a boss’s character affects employee
performance and retention rates.

AMA surveyed 662 members and customers on a number of workplace
issues and character traits. First the good news: 75% of respondents
regarded their supervisors as “kind.” Now the bad news: 14% of
respondents indicated that their supervisors were, in fact, “bullies.”
The remaining 11% were neutral about their boss’s character. According
to the survey results, kind managers are associated with superior
performance in a number of ways.

“The AMA survey clearly shows how employee-manager relationships
influence performance, productivity and even bottom-line results,”
said Edward T. Reilly, president and CEO of American Management
Association. “It’s the law of reciprocity: When a manager shows
concern, his or her employees, in turn, support the manager. They do
this by putting forth a maximum effort, being more dedicated to the
organization, and by helping to achieve corporate goals.”

The AMA survey asked respondents if they plan to work for their
company for a long time. According to the results, 84% of employees
who report to kind managers said yes, whereas only 47% of employees
who report to bullies agreed. Similarly, when asked if respondents
look forward to going to work every day, 74% of employees with kind
bosses said yes, while only 32% of employees with bullies as bosses
agreed.

To see full study click here.

4 responses to “Does Kindness Build Retention and Employee Engagement?

  1. Derek,
    I give a hearty Amen! People want to be appreciated for their contribution and effort at work. It is amazing to me that a kind attitude and showing external appreciation has to be a strategy for a company instead of the norm.

  2. Excellent information. Thank you for posting. It is true that simple “thank you” goes a long way in boosting morale and increasing productivity. But it is equally true, and saddening, how many managers miss this point. Encouraging a culture of appreciation is a much more effective culture for success than one of intimidation and fear.

  3. Doug – thanks for passing the info along. AMA does excellent work.

  4. AMA also has a free on-demand webcast on leading with kindness:

    http://www.amanet.org/editorial/webcast/2008
    /leading-with-kindness.htm

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